Systems

NHSMAIL

· Errors accessing NHS mail via Web Portal

Updated: Partial

Updated:

PartialErrors accessing NHS mail via Web Portal

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

We have received some reports of NHS mail users experiencing problems accessing emails online at https://portal.nhs.net

In the cases we have had reported, refreshing the page and logging in again allows the user to log in successfully.

However, after the error when using outlook to access emails, it has been necessary to reconfigure access to the NHS mail accounts.

Any users affected by this or needing support with reconfiguring outlook should contact our service desk at:
Tel: 0300 002 0001
Email: N3i.support@nhs.net
Self-Service Portal: https://servicedesk.n3i.co.uk


PartialSecurity Risk - Password Resets

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Further to the occurrences yesterday of some NHS mail users experiencing passwords not working and then locking accounts, we have been contacted by NHS Mail support.

To mitigate a potential security threat, NHSmail has processed a password reset against each of the accounts that may be affected.

Any NHS mail users affected are advised to log onto NHS mail here https://portal.nhs.net and review/update personal details and security questions.

N3i are currently carrying out further investigations to ensure continued security of our estate.

As a preventative measure, NHS mail users may find the following NHS campaign informative: https://keepitconfidential.nhs.uk/campaign/


PartialNHS Mail - Accounts unexpectedly locked out

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

We continue to receive reports of NHS mail users being unexpectedly logged off, to then discover that their accounts have been locked.

We are still investigating potential causes for this.

To resolve the issue, NHS Mail users affected will need to contact us at our Service Desk for accounts to be unlocked:

Tel: 0300 002 0001
Email: n3i.support@nhs.net
Web: https://www.servicedesk.n3i.co.uk


PartialNHS Mail - Accounts unexpectedly locked out

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

We are receiving a number of reports of NHS mail users being unexpectedly logged off, to then discover that their accounts have been locked.

We are looking into potential causes for this.

To resolve the issue, NHS Mail users affected will need to contact us at our Service Desk for accounts to be unlocked:

Tel: 0300 002 0001
Email: n3i.support@nhs.net
Web: https://www.servicedesk.n3i.co.uk

VPN SERVICES

· Maintenance on Swivel/Any Connect VPN - TONIGHT 22:00 to 22:30

Updated: Planned maintenance

Updated:

Planned maintenanceMaintenance on Swivel/Any Connect VPN - TONIGHT 22:00 to 22:30

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

A maintenance update will be carried out on the Swivel/Any Connect VPN service tonight at 22:00.

In order to carry out the update, users will not able to authenticate when using the Swivel/AnyConnect VPN for a period of up to 30 mins .

Change window: 13/05/2021 22:00 to 13/05/2021 22:30

The update will have no visible impact to end users.

However, if you do experience any issues, we request that these are reported to the N3i Service Desk at:
Tel: 0300 002 0001
Email: N3i.support@nhs.net
Self-Service Portal: https://servicedesk.n3i.co.uk


General updateVPN Service Change 06/05/2021 - Cisco Anyconnect/Swivel NOW LIVE

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

As previously communicated the change to decommission the 'Hull Swivel VPN' profile from Cisco AnyConnect took place this morning as planned.

ALL staff who use AnyConnect need to connect to the new profile ‘Hull Swivel Main VPN Service’ instead of the Hull Swivel VPN Service.

The new connection profile will appear in Cisco AnyConnect drop down menu and is as follows:
‘Hull Swivel Main VPN Service’

Where issues are encountered or the new profile ‘Hull Swivel Main VPN Service’ does not appear, we request that these are reported to the N3i Service Desk at:
Tel: 0300 002 0001
Email: N3i.support@nhs.net
Self-Service Portal: https://servicedesk.n3i.co.uk


General updateVPN Service Change 06/05/2021 - Cisco Anyconnect/Swivel

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Dear all,

As previously communicated, the AnyConnect/Swivel system has been relocated to KCOM resulting in a change to the profiles available.

ALL staff who use AnyConnect need to connect to the new profile ‘Hull Swivel Main VPN Service’ instead of the Hull Swivel VPN Service.

The Hull Swivel VPN Service has now been closed therefore the temporary licences are due to expire.

The new connection profile will appear in Cisco AnyConnect drop down menu and is as follows:
‘Hull Swivel Main VPN Service’

Where issues are encountered or the new profile ‘Hull Swivel Main VPN Service’ does not appear, we request that these are reported to the N3i Service Desk on 0300 002 0001
email: N3i.support@nhs.net or via the Self-Service Portal - https://servicedesk.n3i.co.uk


LiveVPN Issues - Update 14:40

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

The VPN issues affected by this morning's outage should now have been resolved.

Should you continue to experience problems, please contact our service desk:
Tel: 0300 002 0001
Email: n3i.support@nhs.net
Web: https://www.servicedesk.n3i.co.uk


PartialPartial Issues accessing Services via VPN - Update

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Work has been undertaken to restore network services which has been identified as linked to the VPN access issues.

All services should be restored with the exception of Wilberforce Health Centre. An engineer has been dispatched to Wilberforce Health Centre to investigate further.

Root cause analysis work continues with our third party connectivity and N3i.

GENERAL UPDATES

Updated: Live

Updated:

Live

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

No New Updates to Report


General updateCANCELLED - Care Identity Service Offline Friday 7th May – Monday 10th May 2021

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

NHS Digital rolled back the change to the Care Identity Service (CIS) on Saturday morning due to unforeseen issues. All CIS functions remain available today as a result. The transition work will be rescheduled by NHS Digital for a later date.

If you experience issues with CIS please report to us via our Service Desk at:
Tel: 0300 002 0001
Email: N3i.support@nhs.net
Self-Service Portal: https://servicedesk.n3i.co.uk

For further information on the issues please see the following update from NHS Digital:

NHS DIGITAL REFERENCE: 20561644
DESCRIPTION:
Multiple users experiencing issues with authenticating to systems with smartcards.
SUMMARY OF IMPACT:
Users are unable to access some systems reliant on smartcards to carry out activities within the affected systems.
CURRENT UPDATE:
NHS Digital have rolled back the transition and users are reporting that they are now able to access the affected systems. Heightened monitoring is ongoing.
VENDOR: NHS Digital
VENDOR REFERENCE: 20561644
LOCATIONS AFFECTED:
National (National)


General updateCare Identity Service Offline 6:30pm Friday 7th May – 8:00pm Monday 10th May 2021

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

NHS Digital are upgrading the Care Identity Service from its current Infrastructure location to the cloud.

CIS to Cloud - When will this take place?
6:30pm Friday 7th May – 8:00pm Monday 10th May 2021

Any function actioned on the Care Identity Service such as unlock, repair, create users etc will be unavailable during the whole cutover.

What does it mean for all Smartcard Users?
Smartcard authentication including passwords is not affected by this migration. If you need to use your smartcard during cutover you can log on.

DO NOT FORGET YOUR PASSWORD AS YOU WILL NOT BE ABLE TO GET IT UNLOCKED DURING CUTOVER

What does this mean for you as RA ID Checker, Sponsor or Unlocker?

CIS ACTIVITIES AFFECTED DURING CUTOVER:
Create New User - You will not be able to perform this operation.
Position Assignment - You will not be able to perform this operation.
Position Removal - You will not be able to perform this operation.
Smartcard Unlock - You will not be able to perform this operation.
Smartcard Renewals/Repair - You will not be able to perform this operation.


Live

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Systems working as expected. No issues reported.


Planned maintenanceDevice Management Updates

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

To ensure we can continue to keep all desktops and laptops up to date, it’s important that we have the most up to date version of our remote device management software (Desktop Central) installed on all devices.

To minimise the impact to our customers of deploying the latest software, we request that all desktops and laptops remain switched on over the weekend between the hours of 8pm on Friday 26th March and 8am on Monday 29th March, so the software can be installed remotely. This is especially important for any laptops or desktops which haven’t been switched on recently.

Apart from leaving your devices switched on (ensuring the device is locked, if not being used), there is nothing else you need to do.

For any devices that are not left switched on over the weekend, they will be updated shortly after being switched on after the weekend.

We would like to thank all of our customers in advance for your assistance.

EMIS

Updated: Live

Updated:

LiveRESOLVED - EMIS Web Performance Issues 04/05/21

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

SERVICE: EMIS Web

SEVERITY: 2

NHS DIGITAL REFERENCE: 20557581

DESCRIPTION:
Multiple users of EMIS Web may have experienced degraded performance pertaining to slowness when using the application.

RESOLUTION:
Between 08:30 and 13:30 multiple users of EMIS Web may have experienced degraded performance pertaining to slowness when using the application.
EMIS technical teams have undertaken remedial actions to restore service to end users.

VENDOR: EMIS

VENDOR REFERENCE: CS0692301

LOCATIONS AFFECTED:
• Multiple EMIS Web users


PartialEMIS WEB PERFORMANCE ISSUES

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

We are aware that some users are currently experiencing an issue affecting EMIS Web.

EMIS has provided the following update:

Issue started: 04/05/2021 08:40:36 BST

Details:
We are aware that some users are reporting slow performance within EMIS Web. We are investigating this as a high priority.


Please check the latest updates on the EMIS Now Service Status page.


Live

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Systems working as expected. No issues reported.


PartialNational Issue - EMIS Web - RESOLVED (awaiting confirmation)

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

NHS Digital has confirmed that EMIS has now implemented a fix to the issue which prevented some users from accessing EMIS Web earlier today.

SUMMARY OF IMPACT:
Since 08:30 users of EMIS Web have been experiencing degraded performance when using the application pertaining to slowness and application freezing.

CURRENT UPDATE:
EMIS technical team have carried out remedial actions to restore service. Users of EMIS web are advised to restart the EMIS Web application for the restorative actions to take effect.

NHS Digital will provide a further update at 13:00


PartialNational Issue - EMIS Web - ISSUE REPORTED BY EMIS

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Currently a number of customer sites have notified us of issues related to accessing EMIS Web either on a number of PCs on site or whole sites.

The following announcement has just been published by EMIS this morning:

We are aware that some users are currently experiencing an issue affecting EMIS Web.

Issue started: 19/04/2021 09:00:00 BST

Details:
We are aware that some users are experiencing issues within EMIS Web this morning.
We are investigating as a high priority and will provide further information as soon as possible.


Please check the latest updates on the EMIS Now Service Status page.

Thanks,
EMIS

NETWORK SERVICES

Updated: Live

Updated:

Live

East Riding of Yorkshire Hull

Maintenance completed. No issues reported.


Planned maintenancePLANNED MAINTENANCE ON NETWORK SERVICES

East Riding of Yorkshire Hull

N3i have been informed of some maintenance being carried out by our 3rd Party Connectivity Provider.

The Provider is doing work to upgrade to new fibre cables which will disrupt all north bank services outside of our supported hours.

This work will take place between 01:00:00 on 29/04/2021 and 07:59:00 on 29/04/2021


LiveNorth bank outage - Update 13:40

East Riding of Yorkshire Hull

All sites affected by this morning's outage have now been restored to full service.

Root cause work is still ongoing between N3i and KCOM.


PartialNorth Bank Outage - Update 12:19

East Riding of Yorkshire Hull

Work has been undertaken to restore the network. All sites with the exception of Wilberforce Health Centre are now contactable and all services should be restored. An Engineer has been dispatched to Wilberforce site.

Root cause work continues between our third party connectivity provider and N3i.


OfflineNorth bank outage - Update 11:25am

East Riding of Yorkshire Hull

Our third party connectivity provider is continuing to investigate the cause of the outage this morning. N3i are working directly with the third party engineers to help diagnose a root cause.

Currently our Service Desk Team are still experiencing high call volumes so wait times will continue to be longer than expected.

Further updates to follow.

SHARED DRIVES (Y:)

Updated: Live

Updated:

LiveVPN Shared Drive Issues - Update 14:40

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

The shared drive issues affected by this morning's outage should now have been resolved.

Should you continue to experience problems, please contact our service desk:
Tel: 0300 002 0001
Email: n3i.support@nhs.net
Web: https://www.servicedesk.n3i.co.uk


PartialVPN Users unable to Access Y: - UPDATE 12:24

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Work has been undertaken to restore network services which has been identified as linked to the Y: drive access issues.

All services should be restored with the exception of Wilberforce Health Centre. An engineer has been dispatched to Wilberforce Health Centre to investigate further.

Root cause analysis work continues with our third party connectivity and N3i.


PartialVPN Users unable to Access Y: - UPDATE

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

We are continue to investigate the cause of the issues with accessing the Y: via VPN at the moment.

Further updates to follow


PartialVPN Users unable to Access Y:

North East Lincolnshire North Lincolnshire

We have received a number of reports of users experiencing difficulties accessing the Y: Drive.

We are currently investigating these reports and will address as soon as we can.

INR Star

Updated: Live

Updated:

LiveAccessing INR Star

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

After a number of customers reported issues connecting to INR Star yesterday.

The issue was identified as a problem at the system supplier.

The supplier has now resolved the issue and it should now be accessible.

If you continue to experience problems with INR Star, please contact us at the IT Service Desk:

Tel: 0300 002 0001
Email: n3i.support@nhs.net
Web: https://www.servicedesk.n3i.co.uk

GP Browser

Updated: Live

Updated:

LiveRESOLVED - GP Browser issue

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

The supplier of the GP Browser software has resolved the issue which affected a number of customers who were unable to connect to the system.

If you still cannot access GP Browser, please contact us at the N3i Service Desk:

Tel: 0300 002 0001
Email: n3i.support@nhs.net
Web: https://www.servicedesk.n3i.co.uk


PartialIssues accessing GP Browser

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

We are aware a number of our customers are experiencing issues accessing the GP Browser Web Application managed by Hull University Teaching Hospitals (HUTH).

The cause of the issue has been identified as a problem with the application itself and HUTH are working to identify a fix.

We are working with a number of our customers and HUTH to test fixes that are being applied by HUTH.

HUTH are working to resolve the issue as swiftly as possible.

SYSTMONE

Updated: Live

Updated:

Live-

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Systems working as expected. No issues reported.


General updateSystmOne Maintenance Release 25/03

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

A SystmOne Maintenance Release was deployed by TPP overnight on 25/03. This was done without informing N3i before hand.

This included an update to force eRS to open in the default web browser for a PC rather than Internet Explorer.

Unfortunately, this causes some problems with Windows 10 machines with the default browser being set to Microsoft Edge which is not supported for use with eRS.

If eRS does not function correctly, please set your default browser to Google Chrome using the following instructions:

- Click on your PC's Start Button on the Windows Desktop
- Click the Settings Cog
- Choose Apps
- Select Default Apps on the left menu
- Click on the app selected as Web Browser and change to Google Chrome


Live-

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

We can confirm Systmone is now working as normal.
Practices who had made contact with us, have now been informed.


Partial-

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Other organisations outside of N3i have also reported issues with Systmone, N3i has checked all systems and services and have confirmed all services are working as normal. Our engineers continue to investigate.


Partial-

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

We are aware some customers are experiencing issues accessing Systmone, our engineers are currently investigating these issues as a priority.

OFFICE 365

Live

Systems working as expected. No issues reported.