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NATIONAL CARE IDENTITY SERVICE (CIS)

· FURTHER MAINTENANCE REQUIRED

Updated: Planned maintenance

Updated:

Planned maintenanceFURTHER MAINTENANCE REQUIRED

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

FROM NHS DIGITAL

"In order to fully resolve this morning's CIS Application issues and allow for full service contingency, we need to bring the errant directory host back into service. This will necessitate a brief period of CIS Application downtime tonight (22nd July), starting 18:30. We hope to bring the CIS Application back online by 20:30."


LiveUnplanned Maintenance - CIS back online

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Further update from NHS Digital regarding the CIS website:

SERVICE: CIS Application

SEVERITY: 1

NHS DIGITAL REFERENCE: 20608847

CURRENT UPDATE:

NHS Digital technical teams established the underlying cause of the issue and completed remediation steps to resolve the issue at 10:34. The service will now be closely monitored to ensure stability.


OfflineUnplanned Maintenance - CIS offline

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Further update from NHS Digital regarding the CIS website:

SERVICE: CIS Application

SEVERITY: 1

NHS DIGITAL REFERENCE: 20608847

DESCRIPTION:

Since approximately 22:00 yesterday (21/07) users are unable to access the CIS Application.

SUMMARY OF IMPACT:

Users have reported the inability to access the CIS Application and as a result this is preventing them from carrying out activities such as card management. Users are currently being displayed with a maintenance page. CIS Authentication is not affected and users can authenticate as normal.

CURRENT UPDATE:

NHS Digital technical teams are currently engaged and investigating.

VENDOR: NHS Digital

VENDOR REFERENCE: 20608847

LOCATIONS AFFECTED:

• Multiple CIS Application users


OfflineUnplanned Maintenance - CIS offline

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Due to unforseen issues the CIS website is currently offline for unplanned maintenance.

N3i have received the following message from CIS:

'Apologies we've had to bring the maintenance banner across the CIS application - this is to protect the service whilst we investigate underlying directory host issues (changes are not being written which likely meant access / profile changes were not taking effect).'

Further updates will be posted as we receive them

GENERAL UPDATES

Updated: Live

Updated:

LiveN3i TELEPHONE LINES - Now fixed

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

The issues we were having with our telephone system earlier this morning have now been resolved by our telecomms provider.

Apologies for any inconvenience and ew thank our customers for their patience whilst the matter was resolved


PartialN3i TELEPHONE LINES

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

We appear to be experiencing intermittent issues with our telephone system this morning and our working with our telephone provider to understand the cause of the issues.

If you are having difficulty reaching us via the telephone, please contact us via our self service portal at https://servicedesk.n3i.co.uk (login using windows username/pasword) or via email at n3i.support@nhs.net

We thank our customers for their patience whilst the matter is resolved.


PartialNHS E-Referrals - NATIONAL ISSUE

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Since the release on the evening of 16/07 some users have been seeing error messages or been redirected to the login screen when attempting to log into eRS.

This is a national issue and has been reported to us by NHS Digital

SUMMARY OF IMPACT:

Clinicians and service providers are unable to access the NHS Digital e-referral service.

CURRENT UPDATE:

NHS Digital are liaising with affected users and supporting our third party supplier technical teams as they continue to investigate the issue.

VENDOR: NHS Digital

VENDOR REFERENCE: 20606028

LOCATIONS AFFECTED:

• Multiple NHS e-RS users


PartialNHS E-Referrals - NATIONAL ISSUE

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Since the release on the evening of 16/07 some users have been seeing error messages or been redirected to the login screen when attempting to log into eRS.

This is a national issue and has been reported to us by NHS Digital

SUMMARY OF IMPACT:

Clinicians and service providers are unable to access the NHS Digital e-referral service.

CURRENT UPDATE:

NHS Digital and third party supplier technical teams are continuing to investigate the issue.

VENDOR: NHS Digital

VENDOR REFERENCE: 20606028

LOCATIONS AFFECTED:

• Multiple NHS e-RS users


PartialNHS E-Referrals - NATIONAL ISSUE

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Since the release on the evening of 16/07 some users have been seeing error messages or been redirected to the login screen when attempting to log into eRS.

This is a national issue and has been reported to us by NHS Digital

SUMMARY OF IMPACT:

Clinicians and service providers are unable to access the NHS Digital e-referral service.

CURRENT UPDATE:

Technical teams are currently investigating.

VENDOR: NHS Digital

VENDOR REFERENCE: 20606028

LOCATIONS AFFECTED:

• Multiple NHS e-RS users

NHSMAIL

Updated: Live

Updated:

LiveNo issues

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Following the issue yesterday, NHS Digital have released the following update:


DESCRIPTION:

Between 11:05 and 16:25, delays were being encountered by users when receiving emails from external sources. NHS.net to NHS.net emails were not affected.

RESOLUTION:

Accenture engineers and their third party supplier have recovered the service which is now stable, and have confirmed that the backlog of emails has been cleared with no further delays being seen on incoming emails from external sources.

The NHS Mail service is now currently working as normal. However, if users experience any issues, please contact us using one of the following methods: 

Tel: 0300 002 0001 

Email: n3i.support@nhs.net 

Web: https://servicedesk.n3i.co.uk


PartialNational issue - backlog of emails from external sources UPDATE 13:52

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Since 11:05 there has been a build up of emails queuing from external sources into NHS Mail, where these are being processed at a slower than expected rate.

NHS.net to NHS.net emails are not affected.

LATEST UPDATE FROM NHS DIGITAL:

SUMMARY OF IMPACT:

Users may experience a delay in receiving emails from external sources.

CURRENT UPDATE:

Accenture engineers are working with their third party supplier to investigate the issue. Recovery actions are underway and improvements and stabilisation has been observed. Once the recovery actions have completed Accenture technical teams will be in a position to manage the backlog accordingly.

VENDOR: Accenture

VENDOR REFERENCE: INC22559061

LOCATIONS AFFECTED:

• Multiple NHSmail users

NEXT UPDATE: 15:30 


PartialNational issue - backlog of emails from external sources

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

NHS mail have just notified that there is currently a national issues with emails queued from external sources outside of NHS Mail (addresses NOT ending in @nhs.net)

Details from NHS Digital as follows:

Since 11:05 there has been a build up of emails queuing from external sources, where these are being processed at a slower than expected rate.

NHS.net to NHS.net emails are not affected.

Accenture engineers are liaising with their third party supplier to investigate the issue.


LiveNo issues

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

The NHS Mail service is currently working as normal. However, if users experience any issues, please contact us using one of the following methods: Tel: 0300 002 0001 Email: n3i.support@nhs.net Web: https://servicedesk.n3i.co.uk


PartialNational Issue with NHS Mail

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

N3i/TPP are aware of an issue with NHS Mail, affecting emails SMS and scanning functionality. Affected SystemOne sites/units will need to raise this with the N3i Service Desk Tel: 0300 002 0001 Email: n3i.support@nhs.net Web: https://servicedesk.n3i.co.uk We will then work with the National NHS Mail Service Desk to investigate the issue on your behalf.

EMIS

Updated: Live

Updated:

LiveScreen Messaging in EMIS Web - NOW RESOLVED

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

EMIS have notified us that the issue with the Screen Messaging feature in EMIS Web is now resolved.


PartialScreen Messaging in EMIS Web

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

EMIS have notified us of the following issue:

We are aware that some users are currently experiencing an issue affecting EMIS Web.

Issue started: 24/06/2021 13:00:00 BST

Details:

We are aware that some users are unable to use the screen messaging feature in EMIS Web. This is being investigated as a high priority and we will post further updates as soon as we have more information available.We are sorry for any inconvenience this may

cause and thank you for your patience whilst we work to resolve the issue.In the meantime, please use the EMIS

Web Tasks feature for any admin messaging needs.

Please check the latest updates on the EMIS

Now Service Status page.

Thanks,

EMIS


LiveRESOLVED - EMIS Web Performance Issues 04/05/21

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

SERVICE: EMIS Web SEVERITY: 2 NHS DIGITAL REFERENCE: 20557581 DESCRIPTION: Multiple users of EMIS Web may have experienced degraded performance pertaining to slowness when using the application. RESOLUTION: Between 08:30 and 13:30 multiple users of EMIS Web may have experienced degraded performance pertaining to slowness when using the application. EMIS technical teams have undertaken remedial actions to restore service to end users. VENDOR: EMIS VENDOR REFERENCE: CS0692301 LOCATIONS AFFECTED: • Multiple EMIS Web users


PartialEMIS WEB PERFORMANCE ISSUES

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

We are aware that some users are currently experiencing an issue affecting EMIS Web. EMIS has provided the following update: Issue started: 04/05/2021 08:40:36 BST Details: We are aware that some users are reporting slow performance within EMIS Web. We are investigating this as a high priority. Please check the latest updates on the EMIS Now Service Status page.


Live

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Systems working as expected. No issues reported.

SYSTMONE

Updated: Live

Updated:

LiveWidespread error on SystmOne

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

We have had no further reports of the problems experienced in SystmOne on Tuesday with an error message regarding Integration.

After our investigations no issues has been found, but we have been unable to identify what integration was taking place at the time of this error.

We are going to keep existing calls open in a pending state and ask that if you experience this issue again could you please call us back and provide the following information:

• Service Tag of all computers affected and IP Addresses

• Name of GP Practice SystmOne unit you were logged into

• Exact day and time the error occurred

• What actions were you doing in SystmOne at the time e.g. writing consultation notes, scanning documents, issuing medication etc?

• Were you using any other software at that moment that Integrates with SystmOne e.g. Lexacom, AccuRX, Seca Cardio, INRStar etc? 

 Anyone experiencing the issue can contact us using any of the following contact methods:

Telephone: 0300 002 0001 

Email: n3i.support@nhs.net 

Web: https://servicedesk.n3i.co.uk



LiveWidespread error on SystmOne

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Following on from our earlier update, most of the Practices affected have been working with us and are no longer receiving the error message. If you do experience the issue, please contact us using any of the following contact methods:

Telephone: 0300 002 0001 

Email: n3i.support@nhs.net 

Web: https://servicedesk.n3i.co.uk



PartialWidespread error on SystmOne

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

A number of SystmOne users have contacted us regarding an error being experienced on PCs this morning.

The error is similar to this:

"SystmOne just received a connection from IP Address using the Client Integration API

Following on from our earlier update, some of the Practices affected have been working with us and are no longer receiving the error message.

If you are still experiencing this issue, please contact us using any of the following contact methods:

Telephone: 0300 002 0001 

Email: n3i.support@nhs.net 

Web: https://servicedesk.n3i.co.uk


PartialWidespread error on SystmOne

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

A number of SystmOne users have contacted us regarding an error being experienced on PCs this morning.

The error is similar to this:

"SystmOne just received a connection from IP Address using the Client Integration API

This API is only permitted to accept connections from this same PC

If you repeatedly see this error message, then contact your helpdesk, since this could be an indication of malware on your PC"

N3i are working with TPP to understand the cause of the error message and establish a fix.

If you are experiencing this issue, please contact us using any of the following contact methods:


Telephone: 0300 002 0001 Email: n3i.support@nhs.net Web: https://servicedesk.n3i.co.uk


Live-

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Systems working as expected. No issues reported.

VPN SERVICES

Updated: Live

Updated:

LiveUpgrade to VPN Client software

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Upgrade work has been completed for the VPN client software. There may still be a small number of users yet to attempt to work remotely since the upgrade work has been completed. 


Any users experiencing difficulties logging in using Cisco AnyConnect should contact us using one of the following methods: 

Tel: 0300 002 0001
Email: n3i.support@nhs.net
Web: https://servicedesk.n3i.co.uk


Planned maintenanceNotification of IT Planned Maintenance to Swivel

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

What’s happening? We will be updating Cisco AnyConnect (Swivel) VPN on laptops (and a small number of desktops), which some of our customers use to securely access our services remotely. Why are we doing it? To ensure we are using the latest version, to mitigate any security threats. How will it affect you? You will lose VPN connectivity for a few seconds when the update takes place. What do you need to do? When you are prompted on screen that the update is ready to install, please install asap at a time convenient to you. You can postpone the update for up to 2 days, but after that time period the update will be force installed. When does it take place? The update will take place between Weds 2nd and Fri 4th of June. How do you find out further information? The most up to date information can be found here, on our System Status, which can be accessed by your mobile as well as laptop/desktop. What if you experience any issues after this planned work? Please contact the N3i Service Desk: Tel: 0300 002 0001 - eMail: N3i.support@nhs.net


LiveRESOLVED - Slow Services Via VPN

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

The issue has been fixed. Further investigations regarding the root cause are being carried out with our 3rd party telecomms providers. Should any Practice experience any further problems, please contact us at the N3i Service Desk: Tel: 0300 002 0001 Email: n3i.support@nhs.net Web: https://servicedesk.n3i.co.uk


PartialSlow Services via VPN

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

As the investigation into slow network performance progresses, it is apparent that users accessing services via VPN are also affected by the issue. Our phones are currently extremely busy so we would like to thank customers in advance for your patience and if possible to use other methods to reach us. Our contact methods are as follows: Tel: 0300 002 0001 Email: n3i.support@nhs.net Web: https://servicedesk.n3i.co.uk


Planned maintenanceRESCHEDULED - Maintenance on Swivel/Any Connect VPN - SUNDAY 16/05/21 22:00 to 22:30

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

The maintenance update due to be carried out on the Swivel/Any Connect VPN service has been rescheduled to Sunday 16/05/2021 at 22:00. In order to carry out the update, users will not able to authenticate when using the Swivel/AnyConnect VPN for a period of up to 30 mins . Change window: 16/05/2021 22:00 to 16/05/2021 22:30 The update will have no visible impact to end users. However, if you do experience any issues, we request that these are reported to the N3i Service Desk at: Tel: 0300 002 0001 Email: N3i.support@nhs.net Self-Service Portal: https://servicedesk.n3i.co.uk

NETWORK SERVICES

Updated: Live

Updated:

LiveIT Planned Maintenance Completed

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

The work planned for 9pm on Weds 2nd June was completed successfully.


Planned maintenanceNotification of IT Planned Maintenance - Weds 9pm

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

What’s happening? Our telecoms provider will be making changes to lock the network speed of the data centre connection to GP Practices. This will force the network to always run at full speed. Using this opportunity, a deteriorated cable will also be replaced within the data centre before it impacts service delivery. Why are we doing it? This work is part of remedial actions identified following the network outage on the 18th May. How will it affect you? Access to data centre and national services will be unavailable for the period of the change. What do you need to do? Ensure that if you are working at the time of the change that any work is saved and national systems are exited. When does it take place? The change will take place at 9pm on the Wednesday 2nd June. Systems will unavailable for 10 minuets. How do you find out further information? The most up to date information can be found here on our System Status, which can be accessed by your mobile as well as laptop/desktop. What if you experience any issues after this planned work? Please contact the N3i Service Desk: Tel: 0300 002 0001 - eMail: N3i.support@nhs.net


LiveRESOLVED - Slow Network Performance

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

The issue has been fixed. Further investigations regarding the root cause are being carried out with our 3rd party telecomms providers. Should any Practice experience any further problems, please contact us at the N3i Service Desk: Tel: 0300 002 0001 Email: n3i.support@nhs.net Web: https://servicedesk.n3i.co.uk


PartialSlow Network Performance

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

We have received multiple calls this morning reporting slow network performance across the region. We are currently investigating to identify the cause. Our phones are currently extremely busy as a result so we would like to thank customers in advance for your patience and if possible to use other methods to reach us. Our contact methods are as follows: Tel: 0300 002 0001 Email: n3i.support@nhs.net Web: https://servicedesk.n3i.co.uk


LiveNetwork Outage - Update 09:43

East Riding of Yorkshire

The network outages at a small number of East Riding sites appear to have now been resolved by our 3rd party telecomms providers. N3i are contacting the sites to confirm.

SHARED DRIVES (Y:)

Updated: Live

Updated:

LiveRESOLVED - Slow Shared Drive Access

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

The issue has been fixed. Further investigations regarding the root cause are being carried out with our 3rd party telecomms providers. Should any Practice experience any further problems, please contact us at the N3i Service Desk: Tel: 0300 002 0001 Email: n3i.support@nhs.net Web: https://servicedesk.n3i.co.uk


PartialSlow Performance

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

As the investigation into slow network performance progresses, it is apparent that users shared drives also affected by the issue. Our phones are currently extremely busy so we would like to thank customers in advance for your patience and if possible to use other methods to reach us. Our contact methods are as follows: Tel: 0300 002 0001 Email: n3i.support@nhs.net Web: https://servicedesk.n3i.co.uk


LiveVPN Shared Drive Issues - Update 14:40

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

The shared drive issues affected by this morning's outage should now have been resolved. Should you continue to experience problems, please contact our service desk: Tel: 0300 002 0001 Email: n3i.support@nhs.net Web: https://www.servicedesk.n3i.co.uk


PartialVPN Users unable to Access Y: - UPDATE 12:24

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Work has been undertaken to restore network services which has been identified as linked to the Y: drive access issues. All services should be restored with the exception of Wilberforce Health Centre. An engineer has been dispatched to Wilberforce Health Centre to investigate further. Root cause analysis work continues with our third party connectivity and N3i.


PartialVPN Users unable to Access Y: - UPDATE

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

We are continue to investigate the cause of the issues with accessing the Y: via VPN at the moment. Further updates to follow

INR Star

Updated: Live

Updated:

LiveAccessing INR Star

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

After a number of customers reported issues connecting to INR Star yesterday. The issue was identified as a problem at the system supplier. The supplier has now resolved the issue and it should now be accessible. If you continue to experience problems with INR Star, please contact us at the IT Service Desk: Tel: 0300 002 0001 Email: n3i.support@nhs.net Web: https://www.servicedesk.n3i.co.uk

GP Browser

Updated: Live

Updated:

LiveRESOLVED - GP Browser issue

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

The supplier of the GP Browser software has resolved the issue which affected a number of customers who were unable to connect to the system. If you still cannot access GP Browser, please contact us at the N3i Service Desk: Tel: 0300 002 0001 Email: n3i.support@nhs.net Web: https://www.servicedesk.n3i.co.uk


PartialIssues accessing GP Browser

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

We are aware a number of our customers are experiencing issues accessing the GP Browser Web Application managed by Hull University Teaching Hospitals (HUTH). The cause of the issue has been identified as a problem with the application itself and HUTH are working to identify a fix. We are working with a number of our customers and HUTH to test fixes that are being applied by HUTH. HUTH are working to resolve the issue as swiftly as possible.

OFFICE 365

Live

Systems working as expected. No issues reported.